Alval Safaris

Tours & Travel | Kenya

www.alvalsafaris.com  |  info@alvalsafaris.com

Terms & Conditions

Effective Date: 9^th March, 2026     Last Updated: 9^th March, 2026

1. Introduction & Agreement

These Terms and Conditions (“Terms”) govern all bookings, enquiries, and travel services provided by Alval Safaris (“we”, “us”, “our”), a licensed tour and travel company registered in Kenya under registration number PVT-8Z1KAAJ6 and licensed by the Kenya Tourism Board (KTB) under license number .

By making a booking, submitting an enquiry, or using our website or services in any way, you (“the client”, “you”, “your”) agree to be bound by these Terms in full. Please read them carefully before proceeding with any booking.

These Terms form a legally binding contract between you and Alval Safaris. If you are booking on behalf of a group, you accept these Terms on behalf of all members of your party and are responsible for ensuring all group members are aware of and comply with these Terms.

2. Definitions

For the purposes of these Terms:

• “Booking” means a confirmed reservation for a tour, package, or service provided by us
• “Tour” means any safari, excursion, package, day trip, tailor-made itinerary, or travel service we provide
• “Service Providers” means third-party suppliers including hotels, lodges, airlines, transport companies, park authorities, and activity operators
• “Deposit” means the non-refundable initial payment required to confirm a booking
• “Balance” means the remaining amount due after the deposit has been paid
• “Cancellation” means the termination of a confirmed booking by either party
• “Force Majeure” means circumstances beyond our reasonable control as described in Section 14
• “Written confirmation” means communication via email, WhatsApp, or official booking document

3. Booking Process & Confirmation

3.1 How to Book

Bookings can be made through our website enquiry form, by email, by phone, or via WhatsApp. A booking is only confirmed once we have received the required deposit and issued you a written booking confirmation.

3.2 Booking Confirmation

Upon receipt of your deposit, we will issue a written booking confirmation detailing your itinerary, inclusions, pricing, and payment schedule. Please review this carefully and notify us of any errors within 48 hours of receipt.

3.3 Accuracy of Information

You are responsible for ensuring that all personal information provided during booking is accurate and complete, including passport details, names, nationalities, dietary requirements, and health information. We accept no liability for issues arising from inaccurate information provided by the client.

3.4 Minimum Age

Clients under the age of 18 must be accompanied by a parent or legal guardian. Some activities and tours may have specific minimum age requirements which will be communicated at the time of booking.

4. Pricing & Inclusions

4.1 Pricing

All prices quoted are in [USD/KES] unless otherwise stated. Prices are per person based on shared accommodation unless specified as a private or single room arrangement. Prices quoted are valid at the time of enquiry and are subject to change until a booking is confirmed with a deposit.

4.2 What Is Included

Unless otherwise stated in writing, our tour prices include:

• Transport as specified in the itinerary (airport transfers, game drives, inter-park transfers)
• Accommodation on the basis specified (full board, half board, or bed and breakfast)
• Services of an English-speaking professional guide
• National park and conservancy entry fees as listed in the itinerary
• Meals as specified in the itinerary
• Bottled mineral water during game drives and activities

4.3 What Is NOT Included

Unless otherwise stated in writing, our tour prices exclude:

• International and domestic airfares
• Visa fees and travel documentation costs
• Travel insurance (strongly recommended — see Section 12)
• Personal expenses including laundry, telephone calls, and mini-bar items
• Alcoholic beverages unless specified
• Optional activities not listed in the itinerary (e.g. balloon safaris, horse riding, fishing)
• Gratuities and tips for guides, drivers, and lodge staff
• Any expenses arising from delays, flight cancellations, or force majeure events
• Porter fees, excess baggage charges, and any items of a personal nature

4.4 Price Changes

We reserve the right to amend prices in response to significant changes in fuel costs, park entry fees, government taxes, currency fluctuations, or other factors beyond our control. Any price increase after a deposit has been paid will be communicated to you in writing. If the increase exceeds 10% of the total tour cost, you have the right to cancel without penalty within 7 days of notification.

4.5 Single Supplement

Clients travelling alone who require sole occupancy of a room will be charged a single supplement as quoted at the time of booking.

5. Payment Terms

5.1 Deposit

A non-refundable deposit of [30%] of the total tour cost is required to confirm your booking. The deposit amount will be clearly stated in your booking confirmation.

5.2 Balance Payment

The remaining balance is due no later than [60 days] before the tour departure date. For bookings made within 60 days of departure, full payment is required at the time of booking.

5.3 Accepted Payment Methods

We accept payment via the following methods:

• M-Pesa (Paybill/Till Number as provided)
• Bank transfer (account details provided upon booking confirmation)
• Credit/Debit card via our secure online payment gateway (Visa and Mastercard accepted)
• PayPal (subject to applicable transaction fees)
• Pesapal

5.4 Payment Receipts

All payments must be accompanied by proof of payment sent to our email or WhatsApp. Official receipts will be issued within 24 hours of payment confirmation.

5.5 Late Payment

Failure to pay the balance by the due date may result in automatic cancellation of your booking. We will make reasonable efforts to contact you before cancelling, but we reserve the right to release your booking and apply cancellation charges as outlined in Section 7.

6. Changes to Your Booking

6.1 Amendments

If you wish to make changes to a confirmed booking (such as changing travel dates, accommodation, or group size), please notify us in writing as soon as possible. We will do our best to accommodate your request, subject to availability and any cost differences.

6.2 Amendment Fees

Amendments made more than 60 days before departure may be made without an amendment fee, subject to availability. Amendments made within 60 days of departure may incur administration fees and any additional supplier costs. We will inform you of any such costs before processing the amendment.

6.3 Name Changes

Name changes or substitutions may be possible subject to the policies of our service providers. Additional fees may apply and will be communicated to you in writing.

7. Cancellation by the Client

If you wish to cancel a confirmed booking, you must notify us in writing (email or WhatsApp message). Cancellation charges are calculated as a percentage of the total tour cost based on the notice period received:

• More than 90 days before departure: Loss of deposit only
• 60 – 89 days before departure: 30% of total tour cost
• 45 – 59 days before departure: 50% of total tour cost
• 30 – 44 days before departure: 75% of total tour cost
• 15 – 29 days before departure: 90% of total tour cost
• 14 days or less before departure: 100% of total tour cost (no refund)

The date of cancellation is the date on which we receive your written notification. We strongly recommend purchasing comprehensive travel insurance that covers cancellation costs (see Section 12).

7.1 No-Show Policy

If you fail to arrive at the designated meeting point on the scheduled departure date without prior written notification, it will be treated as a cancellation with less than 14 days’ notice, and no refund will be issued.

8. Cancellation or Changes by Us

8.1 Changes to Your Tour

We reserve the right to make minor changes to your itinerary where circumstances require it (e.g. road conditions, weather, park regulations, accommodation substitutions of equivalent standard). We will notify you of any significant changes as soon as possible.

8.2 Significant Changes

If we are required to make a significant change to your confirmed tour (such as a change of destination, major accommodation downgrade, or change of departure date), we will notify you in writing and offer you the choice of:

• Accepting the revised itinerary
• Selecting an alternative tour of equivalent or higher value, with any price difference adjusted accordingly
• Cancelling your booking and receiving a full refund of all monies paid to us

8.3 Cancellation by Us

We reserve the right to cancel a tour if the minimum group size required for the tour is not met, in cases of force majeure, or for operational reasons beyond our control. In such cases, we will offer you an alternative tour or a full refund. We are not liable for any additional costs incurred by you (e.g. flights, visas, travel insurance) as a result of our cancellation.

8.4 Minimum Numbers

Some tours require a minimum number of participants to operate. If the minimum is not met, we will notify you no later than [28 days] before departure and offer an alternative or full refund.

9. Refunds

Refunds, where applicable, will be processed within [14–21 business days] of the cancellation being confirmed in writing. Refunds will be made using the same payment method used for the original payment where possible.

Please note that we cannot refund any third-party costs that have already been committed and are non-recoverable, such as park fees, domestic flights, or non-refundable accommodation deposits. Any such non-recoverable costs will be clearly communicated to you.

We are not responsible for any bank charges, currency conversion fees, or transfer costs associated with refund transactions.

10. Client Responsibilities

10.1 Travel Documents

You are solely responsible for ensuring that you hold a valid passport (with at least 6 months validity beyond your return date), any required visas, and all other travel documentation required for your trip. We are happy to provide guidance but accept no liability for denied entry, deportation, or costs arising from inadequate documentation.

10.2 Health & Fitness

You are responsible for ensuring you are in good health and physically fit for the activities included in your chosen tour. Please inform us of any medical conditions, disabilities, or dietary requirements at the time of booking. We reserve the right to exclude a client from an activity if, in the reasonable opinion of our guide, participation would pose a risk to themselves or others.

10.3 Vaccinations

You are responsible for obtaining any required or recommended vaccinations and health precautions for travel to Kenya and any other destinations included in your tour. We recommend consulting a travel health clinic or your doctor well in advance of your departure.

10.4 Conduct

All clients are expected to conduct themselves in a respectful and responsible manner towards fellow travellers, our guides, staff, local communities, and wildlife. We reserve the right to exclude any client from a tour without refund if their behaviour is deemed disruptive, dangerous, offensive, or harmful to others or to the environment.

10.5 Wildlife & Environment

Clients must adhere to all park rules and the instructions of guides and rangers at all times. Do not approach, feed, or disturb wildlife. Do not litter or damage the natural environment. We take responsible tourism very seriously and expect all clients to do the same.

10.6 Insurance

We strongly recommend that all clients obtain comprehensive travel insurance before departure. See Section 12 for details.

11. Our Liability

11.1 Limitation of Liability

We act as a principal in providing our own tours and as an agent for third-party service providers (airlines, hotels, transport companies, etc.). While we take great care in selecting our service providers, we cannot accept liability for any acts, omissions, or defaults of third-party suppliers.

Our liability to you for any loss, damage, or injury arising from our own negligence is limited to the total cost of your tour. We are not liable for any indirect, consequential, or special losses.

11.2 Exclusions

We accept no liability for losses or additional costs arising from:

• Delays, changes, or cancellations caused by airlines, weather, or other factors beyond our control
• Loss or damage to personal belongings, luggage, or equipment
• Illness, injury, or death not caused by our proven negligence
• Acts of God, natural disasters, epidemics, or pandemics
• Political unrest, government actions, or civil disturbance
• Your failure to comply with visa, health, or documentation requirements
• Your failure to follow the instructions of our guides or local authorities

11.3 Wildlife Disclaimer

Wildlife sightings are never guaranteed. Safari experiences are inherently unpredictable and wildlife behaviour cannot be controlled. No refund or compensation will be offered for the absence of specific wildlife sightings.

12. Travel Insurance

We strongly recommend that all clients purchase comprehensive travel insurance prior to confirming their booking. Your insurance policy should ideally cover:

• Trip cancellation and curtailment
• Medical expenses and emergency evacuation (including medical evacuation from remote areas)
• Personal liability
• Loss of or damage to personal belongings and luggage
• Delayed or missed departure
• COVID-19 related cancellations or medical costs (where applicable)

By booking with us without travel insurance, you acknowledge that you do so at your own risk and that we will not be held liable for any costs that adequate travel insurance would have covered.

13. Special Requests & Medical Conditions

If you have any special requests (e.g. dietary requirements, room preferences, accessibility needs), please inform us at the time of booking. We will do our best to accommodate your request but cannot guarantee that all requests will be fulfilled, as they are subject to availability and the policies of our service providers.

If you or any member of your party has a medical condition or disability that may affect your participation in the tour, please inform us at the time of booking. This allows us to advise you appropriately and make any reasonable adjustments. Failure to disclose relevant medical information may result in exclusion from certain activities at no refund.

14. Force Majeure

We will not be liable for any failure to perform, delay in performance, or cancellation of services due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (earthquakes, floods, volcanic eruptions, severe storms)
• Pandemics, epidemics, or public health emergencies
• War, terrorism, civil unrest, or government-imposed travel restrictions
• Strikes, industrial action, or airport/port closures
• Fire, power failures, or infrastructure collapse
• Wildlife or environmental emergencies requiring park closures

In the event of a force majeure situation, we will endeavour to offer alternative arrangements or credits where possible. If a full refund cannot be provided due to non-recoverable third-party costs, we will be transparent about the amounts involved and provide a detailed breakdown.

15. Complaints & Dispute Resolution

15.1 During Your Tour

If you experience any problem or dissatisfaction during your tour, please bring it to the attention of your guide or our office immediately so that we have the opportunity to resolve it. Failure to report a problem during the tour may affect your ability to claim compensation after the fact.

15.2 After Your Tour

Any formal complaint must be submitted in writing to info@alvalsafaris.com within 28 days of your return date. We will acknowledge your complaint within 5 business days and aim to provide a full response within 28 days.

15.3 Governing Law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of Kenya. Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the Kenyan courts.

16. Photography & Marketing

During our tours, photographs and videos may be taken by our guides or staff for use in our marketing materials, website, and social media channels. By participating in our tours, you grant us permission to use such images for marketing purposes unless you notify us in writing before your tour begins that you do not consent.

Clients are welcome to take photographs for personal use. However, we ask that you respect local communities and obtain permission before photographing individuals, particularly in cultural villages and local markets.

17. Data Protection

We collect and process your personal information in accordance with our Privacy Policy, which is available on our website. By making a booking, you consent to the collection and use of your information as described in our Privacy Policy.

18. Website Use

The content on our website is provided for general information purposes only. While we make every effort to ensure accuracy, we do not warrant that the information is complete, current, or error-free. We reserve the right to modify, suspend, or discontinue any part of our website without notice.

Unauthorised use of our website content, images, or intellectual property is strictly prohibited.

19. Amendments to These Terms

We reserve the right to update or modify these Terms at any time. The current version of our Terms will always be available on our website. Bookings made before any changes to the Terms will be governed by the Terms in effect at the time of booking confirmation.

20. Contact Us

For any questions, clarifications, or concerns regarding these Terms and Conditions, please contact us:

Alval Safaris

• P.O. Box 1350 – 00515 Nairobi, Kenya
• Location: Imara Daima, Msa Rd
• Tel : +254 726 100 500
  • +254 705 657 190
  • +254 720 425 776
• Email: info@alvalsafaris.com
• Website: www.alvalsafaris.com
• Office Hours: Monday – Friday, 8:00 AM – 6:00 PM EAT

By booking with Alval Safaris, you confirm that you have read, understood, and agreed to these Terms and Conditions.

We look forward to creating an unforgettable Kenya experience for you.