Alval Safaris

Tours & Travel | Kenya

www.alvalsafaris.com  |  info@alvalsafaris.com

Privacy Policy

Effective Date: 9th March 2026     Last Updated: 9th March 2026

1. Introduction

Welcome to Alval Safaris (“we”, “our”, “us”). We are a licensed tour and travel company based in Kenya, committed to providing exceptional travel experiences across East Africa and beyond.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make enquiries, or book our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information You Provide

When you enquire about or book a tour, we may collect:

• Full name
• Email address
• Phone number (including WhatsApp number)
• Nationality and country of residence
• Passport details (for visa and park entry requirements)
• Date of birth
• Dietary requirements and health/medical information relevant to your tour
• Emergency contact details
• Payment information (processed securely through our payment partners)
• Travel preferences and interests

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website or search terms used to find us
• Device type (desktop, mobile, tablet)
• Cookie data (see Section 8 on Cookies)

2.3 Information from Third Parties

We may receive information about you from third parties such as travel agents or partners who refer you to us, review platforms such as TripAdvisor or Google Reviews, and social media platforms if you interact with us there.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process your tour booking and manage your reservation
• To communicate with you about your booking, itinerary, and travel documents
• To respond to your enquiries and provide customer support
• To send you booking confirmations, invoices, and receipts
• To arrange visa assistance, park entry permits, and accommodation on your behalf
• To share relevant health or dietary information with accommodation and service providers as necessary for your tour
• To send you newsletters, promotional offers, and travel inspiration (only with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations, including tax and regulatory requirements
• To prevent fraud and ensure the security of our systems

4. Legal Basis for Processing Your Information

We process your personal information on the following legal bases:

• Contractual necessity: To fulfil your booking and deliver the services you have requested
• Legitimate interests: To improve our services, maintain our website, and communicate relevant offers
• Legal obligation: To comply with Kenyan law, tax regulations, and other applicable legal requirements
• Consent: For marketing communications, which you may withdraw at any time

5. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties only where necessary to deliver our services, including:

• Accommodation providers (hotels, lodges, tented camps) included in your itinerary
• Transport providers (drivers, airlines, shuttle companies)
• Kenya Wildlife Service (KWS) and national park authorities for entry permits
• Immigration authorities where required for visa processing
• Payment processors (e.g., Pesapal, M-Pesa, PayPal, Stripe) for secure payment handling
• Travel insurance providers if you purchase insurance through us
• Our trusted technology partners who help us operate our website and booking systems

All third parties we work with are required to handle your data responsibly and in accordance with applicable privacy laws.

We may also disclose your information where required by law, by a court order, or to protect the rights, property, or safety of our company, clients, or others.

6. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

• Booking records are retained for a minimum of 7 years for tax and legal compliance purposes
• Marketing preferences and communications data are retained until you unsubscribe or request deletion
• Website analytics data is retained for up to 26 months

After the applicable retention period, your data is securely deleted or anonymised.

7. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your personal data, subject to legal obligations
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request your data in a structured, machine-readable format
• Right to object: Object to our use of your data for marketing or legitimate interest purposes
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within 30 days.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function correctly (e.g., session management, security)
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Marketing cookies: Used to show relevant advertisements and track campaign effectiveness
• Preference cookies: Remember your settings and preferences for future visits

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more details, please refer to our separate Cookie Policy.

9. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration, including:

• Secure HTTPS encryption on our website
• Restricted access to personal data on a need-to-know basis
• Secure payment processing through certified payment gateways
• Regular review of our security practices and systems

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

10. International Data Transfers

As a Kenya-based company serving international clients, your personal data may be transferred to, stored, or processed in countries other than your own. This may occur, for example, when communicating with international accommodation providers or processing payments through global payment platforms.

Where we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

11. Children’s Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without the consent of a parent or guardian. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

12. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, review sites, and partner companies. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by updating the effective date at the top of this page and, where appropriate, by sending you an email notification.

We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

Alval Safaris Contact Info

• Address: P.O. Box 1350 – 00515 Nairobi, Kenya ; Imara Daima, Msa Rd
• Phone:
  • +254 726 100 500
  • +254 705 657 190
  • +254 720 425 776
• WhatsApp: +254 726 100 500
• Email: info@alvalsafaris.com
• Website: www.alvalsafaris.com
• Office Hours: Monday – Friday, 8:00 AM – 6:00 PM EAT

Thank you for trusting Alval Safaris with your travel and your data.

We are committed to keeping your information safe while helping you experience the beauty of Kenya.